General System Information

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Will I be charged more for the new system?
No, the pricing will remain the same as what you have today.
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Will my login information change?
Unless otherwise notified, your Organization ID and User ID will remain the same. You will however, be issued a new temporary password. Important Note: Organization ID is referred to as Company ID in the new system.
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How will I access Biz Connect?
You will continue to access online banking through the login box on the home page of ColumbiaBank.com. There will be a link to Biz Connect for you to click on and access the new system.
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What opportunities will I have to learn the new system?
Our support program, Transition Pro for Biz Connect, offers a variety of assistance, training and learning resources to ensure that you are ready to transition seamlessly to the new platform.
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Will current administrators in Business Online Banking need to set up their users in Biz Connect?
Users and their permissions will automatically transition to the new system. We recommend that administrators verify this information on their first login to the new system after the transition date to ensure that users and entitlements migrated correctly.
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Will current administrators in Business Online Banking still be able to change user access in Biz Connect?
Once migrated to the new system, administrators will be able to add new users and manage users’ functionality within the new system.
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How do I request a change to my Biz Connect services?
If you would like to request a change to your services, contact Treasury Management Services at 877-305-7125.
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Will I still enjoy access to online statements in Biz Connect?
Yes, the new system will continue to offer online statements. If you are enrolled in online statements today, you will continue to be enrolled in the new system.
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Will I see my previous transaction history?
Initially, you will see a minimum of 90 days’ previous transaction history. This will continue to build and store up to 13 months.
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Will I be able to view images of paid checks in Biz Connect?
Yes, check and deposit item images will be available.
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When will my current Business Online Banking no longer be available?
You will continue to have access to the current Business Online Banking platform until your transition date. Once you have migrated to Biz Connect, you will no longer have access to the previous system. You will be notified of your transition date at least 45 days prior through email and USPS mail.
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Will the alerts I currently have set up transfer to Biz Connect?
No, you will need to re-enroll in alerts. There are more alerts available in the new system and they are more customizable with multiple ways of receiving them – text and email.
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Will account transfer templates transition over?
Yes, account transfer templates will migrate to Biz Connect.
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What type of Multi-Factor Authentication (MFA) does the new system have at login?
Similar to today’s environment, you may be challenged at login. Challenges occur when your login activity falls outside of your normal environment or pattern. During your first login, you will register for Biz Connect’s verification process – a One-Time Passcode (OTP). You will be prompted to create secure access targets – text or voice numbers which will be used for future logins. This is the system’s built in multi-factor authentication, used to verify your identity when the system detects unusual login behavior or a new device.
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How do I make sure my Quicken/QuickBooks information stays current?
You will have up to 90 days of transactions in the new system. Please read the instructions provided prior to your transition date, so you can perform the necessary actions needed ahead of time for disconnecting and reconnecting your Quicken/QuickBooks to the new system.
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Will all the accounts I view today through Business Online Banking be available for me to view in the new system?
You will continue to have access to all the same accounts for which you currently have access.
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I currently utilize both the business and consumer online banking systems so I have access to mobile deposit. Will I still be accessing two systems or does the new system offer mobile deposit?
At this time, you will continue to access Columbia Connect for mobile deposit. Information about mobile deposit in the new system will be provided later in 2019.

Positive Pay

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Will Positive Pay change?
No, Positive Pay will not be affected and you will not need to do anything in Positive Pay to prepare for the transition.
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How will I access Positive Pay from Biz Connect?
Positive Pay and ACH Reporting will be available under the Reporting tab.

Business Bill Pay

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Will my Business Bill Pay change?
No, Business Bill Pay will remain unaffected and you will not need to do anything within Business Bill Pay to prepare.
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How will I log into Business Bill Pay in the new system?
You can access Business Bill Pay from the Payments and Transfers tab.
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Who can assist me with my Biz Connect, Bill Pay, QuickBooks and Quicken questions during and after migration?
During your 45-day pre-transition period, contact the Transition Helpline at 1-877-860-9449.

EDI Remittance

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How will I view my EDI remittance information in the new system?
You will continue to view EDI remittance information in the Positive Pay and ACH Reporting link under the Reporting menu item.

Deposit Express

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Will my Deposit Express login information change?
Your Deposit Express login information will not change.
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Where will I go to log in to Deposit Express in the new system?
You will continue to log in to Deposit Express from the login box on the home page of ColumbiaBank.com.
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Will Deposit Express services be interrupted over the transition weekend?
There will be no disruption to your Deposit Express services during your transition weekend.
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Will deposit cutoff times change?
The cutoff time for Deposit Express will remain 7:00 p.m. PST.
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Will I still call the same number for Deposit Express assistance after the transition?
Yes, you will continue to contact Treasury Management Services at 877-305-7125.

If you have other questions that were not answered here, contact us.