Some things are the same. Some will work a little differently. We know you’ll love working with the new platform once you see everything you’ll be able to do. Here’s a handy reference to guide you through the changes.
For your first login to Commercial Connect, you will need your current Organization ID (referred to as Company ID in Commercial Connect), your current User ID, and the temporary password that was mailed to you three weeks prior to your transition date.
Challenge questions and use of a One-Time Passcode (OTP) protect your accounts and data. They confirm your identity if we detect use of a new device, failed login attempts, or other suspicious behavior.
How you access, process and securely release your ACH payments is changing.
How you access, process and release domestic and international wires is changing.
All hard and soft tokens will be replaced with a more convenient alternative.
You will need to re-enroll and set up your alerts in the new platform to take advantage of the many new options and customizations.
Critical actions need to be taken prior to transition to avoid losing data.
You will need to reschedule your automatic and future-dated transfers.
You will need to set up your reports again to access more options, more ways to customize them and enhanced exports.
Administrators have the ability to add users, reset passwords, and update user access privileges.
At the time of transition, you will have a minimum of 90 days of transaction history, and then will be able to build history up to 13 months.
The following functions and workflows are essentially unchanged in the new platform.
These are the most commonly asked questions related to the transition of your online accounts, the differences between the current Business Online Banking system and the new Commercial Connect platform, and the assistance and support available to you during the transition period.