Commercial Connect | Biz Connect
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Get Familiar with Commercial Connect Changes

Some things are the same. Some will work a little differently. We know you’ll love working with the new platform once you see everything you’ll be able to do. Here’s a handy reference to guide you through the changes.

First-Time Login

For your first login to Commercial Connect, you will need your current Organization ID (referred to as Company ID in Commercial Connect), your current User ID, and the temporary password that was mailed to you three weeks prior to your transition date.

Login Security

Challenge questions and use of a One-Time Passcode (OTP) protect your accounts and data. They confirm your identity if we detect use of a new device, failed login attempts, or other suspicious behavior.


How you access, process and securely release your ACH payments is changing.

Wire Transfers

How you access, process and release domestic and international wires is changing.


All hard and soft tokens will be replaced with a more convenient alternative.


You will need to re-enroll and set up your alerts in the new platform to take advantage of the many new options and customizations.

Quicken, Quickbooks and Mint

Critical actions need to be taken prior to transition to avoid losing data.

Automatic Transfers & Card Payments

You will need to reschedule your automatic and future-dated transfers.

Custom Reports

You will need to set up your reports again to access more options, more ways to customize them and enhanced exports.

New and Enhanced Functionality

User Administration

Administrators have the ability to add users, reset passwords, and update user access privileges.

Transaction History

At the time of transition, you will have a minimum of 90 days of transaction history, and then will be able to build history up to 13 months.

Mobile App

Full system functionality through the app includes ACH and wire approvals. You can download the app from the iOS App Store or Google Play.

Same Functionality

The following functions and workflows are essentially unchanged in the new platform.

Positive Pay

There will be no changes to Positive Pay in the new system. You will be able to access Positive Pay from the Reports tab on the new platform.

Payments and Transfers

There will be no changes to Bill Pay in the new system. You will be able to access Bill Pay from the Reports tab on the new platform.


All current statements will be available. There is no need to re-enroll if currently enrolled in Online Statements.

Frequently Asked Questions

These are the most commonly asked questions related to the transition of your online accounts, the differences between the current Business Online Banking system and the new Commercial Connect platform, and the assistance and support available to you during the transition period.

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Will I be charged more for the new system?
No, the new system will have the same billing structure as the current system.
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Will my login information change?
Unless otherwise notified, your Organization ID and User ID will remain the same. You will, however, be issued a new temporary password. Important Note: Organization ID is referred to as Company ID in the new system.
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How will I access Commercial Connect?
You will continue to access online banking through the login box on the home page of There will be a link to Commercial Connect for you to click on and access the new system.
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Will current administrators in Business Online Banking need to set up their users in Commercial Connect?
Users and their permissions will automatically transition to the new system. We recommend that administrators verify this information during their preview period to ensure that users and entitlements migrated correctly.