We want to be sure you have a successful experience when you first log in to the new system on your transition day. We have created a set of step-by-step instructions that you can download and reference. However, these are the key steps.
You should have received multiple letters and emails from us indicating which group and date you are transitioning to the new system. If you are unsure which group or transition date, please call the Transition Helpline at
We mailed this to you in a blue envelope. If you are unable to locate your temporary password, call the Transition Helpline at
Download and read the
Choose the correct link from the drop-down menu.
During your first login, you will register for the new verification process: a One-Time Passcode (OTP). You will be prompted to create secure access targets; these are text or voice phone numbers to which we will send an OTP that the system uses as a second authentication factor. On your first login, and on any subsequent login when the system detects a new device or other unusual login behavior, your preferred device will be sent an OTP for you to enter. This extra layer of security protects your accounts and data even if your password is somehow stolen or compromised.
During this first login, you will also be asked to establish five security questions. These will be used for authentication purposes should you forget your password.
We have created a set of