If you were notified of your transition schedule around February 25, 2019, the following color groups and transition dates apply.
If you were notified of your transition schedule around May 17, 2019, the following color groups and transition dates apply.
You should have received a letter and email around February 25, 2019 or May 17, 2019, informing you of your color group designation. The groups and staggered transition dates ensure that you will have access to the support you’ll need throughout the pre-transition period.
Additional communication about your transition will begin about 45 days prior to your transition date, including information about support resources, training, timeline, key changes and more.
On the transition date, your accounts will be migrated to the new platform, and your current Business Online Banking access will no longer be available. You will need to log in using the Commercial Connect link in the login box on ColumbiaBank.com.
For your first login to Commercial Connect, you will need your current Organization ID (referred to as Company ID in Commercial Connect), your current User ID, and the temporary password that was mailed to you three weeks prior to your transition date.
These are the changes you most need to know about to ensure a transition without disruption to your business.
How you access, process and release domestic and international wires is changing.
How you access, process and securely release your ACH payments is changing.
you will need to reschedule your automatic and future-dated transfers.
Critical actions need to be taken prior to transition to avoid losing data.
All hard and soft tokens will be replaced with a more convenient alternative.
You will need to re-enroll and set up your alerts in the new platform to take advantage of the many new options and customizations.
Enhanced security measures to protect your accounts and data.
You will need to set up your reports again to access more options, more ways to customize them and enhanced exports.
These are the most commonly asked questions related to the transition of your online accounts, the differences between the current Business Online Banking system and the new Commercial Connect platform, and the assistance and support available to you during the transition period.
Enjoy new features and conveniences, especially if you make extensive use of self-service electronic funds transfers in your
day-to-day banking. Look for even more online and digital banking capabilities to come!
Approve transactions from any mobile device with responsive web design, or use the new mobile app.
Create more alert types with greater customization, and receive them via text, email, and voice.
Once you are on the new platform, build and access up to 13 months of transaction history.
Create reports with more customization.
Gain new options for exporting your data.
Entitle and manage user access on
To suit your preferred learning style, multiple types of training materials will introduce you to the new features and help you use them effectively and efficiently.
We’ve put together a complete support program to assist you and provide all the help you’ll need to successfully transition to the new platform.