Commercial Connect | Biz Connect

Commercial Connect Transition Center

Information and resources for your transition to Columbia Bank’s new business digital banking platform

The Transition Process

If you were notified of your transition schedule around February 25, 2019, the following color groups and transition dates apply.

Blue Group
transition date
Communication
04/08/2019
Green Group
transition date
Communication
05/13/2019
Purple Group
transition date
Communication
06/17/2019
Blue Group
Green Group
Purple Group

If you were notified of your transition schedule around May 17, 2019, the following color groups and transition dates apply.

Gold Group
transition date
Communication
07/01/2019
Brown Group
transition date
Communication
07/29/2019
Red Group
transition date
Communication
08/26/2019
Gray Group
transition date
Communication
09/23/2019
Gold Group
Brown Group
Red Group
Gray Group

Initial Announcement

You should have received a letter and email around February 25, 2019 or May 17, 2019, informing you of your color group designation. The groups and staggered transition dates ensure that you will have access to the support you’ll need throughout the pre-transition period.

45-Day Pre-Transition Communication Period

Additional communication about your transition will begin about 45 days prior to your transition date, including information about support resources, training, timeline, key changes and more.

Transition Date

On the transition date, your accounts will be migrated to the new platform, and your current Business Online Banking access will no longer be available. You will need to log in using the Commercial Connect link in the login box on ColumbiaBank.com.

 

First-Time Login

For your first login to Commercial Connect, you will need your current Organization ID (referred to as Company ID in Commercial Connect), your current User ID, and the temporary password that was mailed to you three weeks prior to your transition date.

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Key Changes to Services

These are the changes you most need to know about to ensure a transition without disruption to your business.

Wire Transfers

How you access, process and release domestic and international wires is changing.

ACH

How you access, process and securely release your ACH payments is changing.

Automatic Transfers and Card Payments

you will need to reschedule your automatic and future-dated transfers.

Quicken, QuickBooks and Mint

Critical actions need to be taken prior to transition to avoid losing data.

Tokens

All hard and soft tokens will be replaced with a more convenient alternative.

Alerts

You will need to re-enroll and set up your alerts in the new platform to take advantage of the many new options and customizations.

Login Security

Enhanced security measures to protect your accounts and data.

Custom Reports

You will need to set up your reports again to access more options, more ways to customize them and enhanced exports.

Frequently Asked Questions

These are the most commonly asked questions related to the transition of your online accounts, the differences between the current Business Online Banking system and the new Commercial Connect platform, and the assistance and support available to you during the transition period.

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Will my login information change?
Unless otherwise notified, your Organization ID and User ID will remain the same. You will however, be issued a new temporary password. Important Note: Organization ID is referred to as Company ID in the new system.
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How will I access Commercial Connect?
You will continue to access online banking through the login box on the home page of ColumbiaBank.com. There will be a link to Commercial Connect for you to click on and access the new system.
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How do I request a change to my Commercial Connect services?
If you would like to request a change to your services, contact Treasury Management Services at 877-305-7125.
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When will my current Business Online Banking no longer be available?
You will continue to have access to the current Business Online Banking platform until your transition date. Once you have migrated to Commercial Connect, you will no longer have access to the previous system.

Why Commercial Connect?

Enjoy new features and conveniences, especially if you make extensive use of self-service electronic funds transfers in your
day-to-day banking. Look for even more online and digital banking capabilities to come!

Mobile-Friendly ACH & Wires

Approve transactions from any mobile device with responsive web design, or use the new mobile app.

Advanced Alerts

Create more alert types with greater customization, and receive them via text, email, and voice.

13-Month History

Once you are on the new platform, build and access up to 13 months of transaction history.

Improved Reporting

Create reports with more customization.

More-Flexible Export

Gain new options for exporting your data.

Administrator Controls

Entitle and manage user access on your own.

Training Resources

To suit your preferred learning style, multiple types of training materials will introduce you to the new features and help you use them effectively and efficiently.

Support Program

We’ve put together a complete support program to assist you and provide all the help you’ll need to successfully transition to the new platform.